State of Colorado IT highlighted in GovExec as example of Smart Lean Government

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Matt Tricomi

Xentity staff has been supporting Methodology Development with ACT-IAC on Smart Lean Government – http://smartleangovernment.com . A recent GovExec article has come out highlighting Smart Lean Government as well as the State of Colorado. 

Opening

In a data-driven world, agencies can’t afford to go it along any more. When Hurricane Katrina struck the Gulf Coast in 2005, the response and recovery were considered a disaster for government. There was no clear chain of command.

Our efforts at Smart Lean Government is in trying to introduce cross-government management and design of services across communities, be life event-based, and find ways to integrate services in design and implementation.

You can see the print magazine version in PDF here or the web version.

Here specifically is the part on the State of Colorado Office of Information Technology point of view

Treating Citizens Like Customers in Colorado

As a private sector technology executive, Kristin Russell [note: recently outgoing CIO] watched companies become adept at tracking customers from one division to the next and learning everything they could about them along the way. 

When a warranty expired, a product was recalled or a superior product came out, they knew just who to contact. And they knew the best way to contact them. 

When Russell became Colorado’s chief information officer, she saw something different. State agencies weren’t competing with anyone, so they had little incentive to offer great customer service. 

This wasn’t just bad for citizens. It was costly for government too. One agency spent $4 million annually on postage. If citizens could opt for email-only contacts statewide, that figure could be reduced significantly, Russell says. 

Russell and Colorado’s Chief Technology Officer Sherri Hammons started planning for a governmentwide customer relations management system that could recognize citizens from one agency to the next, save their addresses and personal information, and alert them to services they might qualify for. 

An early version, called PEAK, offers a unified portal for medical, welfare and child support services and links to the state’s new online health insurance marketplace. Russell hopes to expand the PEAK concept across Colorado’s 22 agencies so citizens can interact with government once and be done. 

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Xentity is excited to be supported both the SLG initiative and a service provider for the OIT in support of moving to IT in the state to a customer oriented set of services as part of the Xentity’s recent award of IT IDIQ from State of Colorado.

In 2014 Every Business will be Disrupted by Open Technology

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The article “In 2014 Every Business will be Disrupted by Open Technology” raised some very key points on some key disruptive patterns. A key theme we picked up on was the movement from bleeding and leading edge to more popular adoption of the open data and Open platforms. 

As the article notes:

Yet the true impact begins not with invention, but adoption.  That’s when the second and third-order effects kick in. After all, the automobile was important not because it ended travel by horse, but because it created suburbs, gas stations and shopping malls

A few tangible themes we picked up on are:

  1. Stand-alone brands are shifting to open platforms for co-creation
  2. Open platforms built on a brand`s intellectual property enhance the value, not threaten it
  3. Open platforms provide enterprise-level capabilities to the smallest players, leveling the playing field, accelerating innovation, and amplifying competition
  4. Open platforms for co-creation shifts the focus away from driving out inefficiencies, and toward the power of networking and collaboration to create value.

Where its happening already: Federal, State, City, Commercial

In FedFocus 2014, they also emphasized that with the budget appropriations for 2014 and 2015, two big disruptive areas will continue to be in Open Data and Big Data. Especially, with the May 2013 release of the WhiteHouse Open Data memorandum for going into effect in November 2013, it will impact Open Data by:

Making Open and Machine Readable the New Default for Government Information, this Memorandum establishes a framework to help institutionalize the principles of effective information management at each stage of the information`s life cycle to promote interoperability and openness. Whether or not particular information can be made public, agencies can apply this framework to all information resources to promote efficiency and produce value.

We are seeing states get into the mix as well with Open Data movements like http://gocode.colorado.gov/

Go Code Colorado was created to help Colorado companies grow, by giving them better and more usable access to public data. Teams will compete to build business apps, creating tools that Colorado businesses actually need, making our economy stronger.

Also, at the city level with the City of Raleigh, North Carolina which is well recognized for its award-winning Open Data Portal.

 

We had previously tweeted on how IBM opened up their Watson cognitive computing API for developers…. publicly. This is a big deal. They know with open data platforms as an ecosystem, they not only get more use, which means more comfort, which means more apps, but every transaction that happens on it, that is legally allowed, they to improve their interpretative signals that make Watson so wicked smart. This article points this key example out as well. 

 

And back to National Data Assets moving ahead to make their data more distributable over the cloud, moving data closer to cloud applications, offering data via web services where they are too large or updated too often to sync, download, or sneakernet.

Xentity and its partners have been at the forefront of all these movements.

We have enjoyed being on the leading edge since the early leading edge phases of this movement. Our architectures are less on commodity IT, which not to undersell the importance of affordable, fast, robust, scalable, enabling IT services and data center models. Our architectures have been more focused on putting the I back in IT.

We have been moving National Geospatial Data Assets into these delivery models as data products and services (Xentity is awarded USGS IDIQ for Enterprise and Solution Architecture), supporting the architecture of data.gov (Xentity chosen to help re-arch data.gov), and recently supporting the data wrangling on Colorado`s State OpenData efforts. We are examining Can a predictable supply chain for geospatial data be done and actively participating in NSF EarthCube which looks to “Imagine a world…where you can easily plot data from any source and visualize it any way you want.” We have presented concepts

Our architecture methods (Developing a Transformation Approach) are slanted to examine mission oriented performance gains, process efficiencies, data lifecycle management orientation, integrating service models, and balancing the technology footprint while innovating. For instance, we are heavily involved in the new ACT-IAC Smart Lean Government efforts to look at aligning services across government and organizational boundaries around community life events much like other nations are beginning to move to.

Xentity is very excited about the open data movements and supported platforms and the traction it is getting in industry. This may move us forward from information services into the popular space to and for knowledge services (Why we focus on spatial data science)


Xentity holding Methodology Development review for ACT-IAC, Smart Lean Government

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Xentity, Methodology Development example (2002-2008 How TAA grew to MBT grew to OMB FSAM)

Over 6 years, it took several iterations of method, applying to projects scaling up method scope, application on programs/segments, lots of info sharing, and then promotion to base of FSAM. This is not to direct the Content of the ACT-IAC, Smart Lean Government (SLG) efforts, but how the method got developed, training material built out and trainer, how the team went out information sharing, promoting, and then helping apply to support true business transformation and modernization blueprints.

Summary of Objectives:
– Covered how Xentity and partners supported the Dept of the Interior iterate/develop the “Methodology for Business Transformation” showing some sample deliverables, templates, and visuals
– Discuss how we iterated from Bureau TAA (02-03) to DOI MBT (04-06) to OMB FSAM (07-08) through maturing from bureau, to agency, to federal through not only iterative method development, but through applying in iteration. First a few blueprints at bureau, then four at agency cutting across different driven blueprints (legal, organization development, target architecture, and shared services), then improving the method, and doing more blueprints, then doing more communications and training, and finally, promotion to OMB through collaborative integration with other methods.
– Cover lessons learned, critical success factors (i.e. framework agnostic, mapping to frameworks, culture understood, tested in 3 cycles of blueprints, breaking into services, first attempted foray into doing as NGO in 2006)
– Pitfalls (i.e. overselling, under training, lacking certification, didn’t emphasize earlier phases, limited bureau accountability, perception and politics, moving to FSAM – losing key aspects, calling it method instead of approach, perceived waterfall and not presented situational, training/maintenance budget limits)
– Cover things we would do now differently (i.e. wiki, more examples, more new Media communications)

Related Xentity links: