World War II changed the US approach to architecture

Lets take the short, and hopefully not revisionist view, of post World War II US Growth. Capitalism was on the rise. US security saw its longest period of domestic peace with social unrest in equality, but not foreign. Quantity over quality was demanded to keep up with the first time in World history population doubling […]

Our Change Services Concepts

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Wiki Admin

Our Concepts and Approach starts with the executive sponsor. 

We want to connect the line of sight from drivers to goals through products and services, process, roles, systems of information and technology and down through the bottom line. We can start with a short rapid implementation planning workshop to validate, discover, level-set, educate, and start your transformation effort on the right foot. Or we can use ITIL continuous improvement approach as part of supporting your operations.

Our methodology and training focuses on transformation leadership that can help improve customer effectiveness and efficiency. We do this by proactively managing risk and delivering results through strong, facilitated execution or increase relevancy and economics of existing or new product lines and services.  In working with customers, Xentity provides integrated oversight of the parts that need to be connected, understood, and communicated prior to significant investment.  This approach enables Xentity to understand value opportunities and risk, determine mitigation strategies, and support customer awareness on how to realize recommendations.  Once decisions and investments have been made, Xentity utilizes strong communication and project management skills to facilitate change. The methodology work we developed has been recognized and adopted as Federal Government best practices by the U.S. OMB.

This approach helps design, execute, and showcase major change through proven methods. We approach information and technology change from within the mission out to the enterprise. This is different. And it has been an adopted concept and method by the Federal Government and has become popular in the commercial space. Take on the right amount of change, a focus area at a time. This is what we know. It is what we do and have been doing since 2001. 

Either as a team creating deliverables, embedded consultants, or staff augmentation, our transformation designers, architects, analysts managers, management consultants, and creatives specialize in change.

 Our transformation approach and experts will help you buy-back the risk.

  •  Upfront, we can help you design and architect your transformation concept of operations, develop the full architecture and requirements before you go to the street using our collaborative business transformation approach.
  • We can tactically engage to support and manage your project – either existing project and team back on track or new project and team going on right foot.
  • We then can design and execute your outreach efforts and even produce short movies to help you brag about your change.
  • And for program support, and continuous improvement, we can provide your high-tech, geospatial, and science operations, analysis, and management with true subject-matter familiarity and staffing solutions. 

 We want to connect the line of sight from drivers to goals through products and services, process, roles, systems of information and technology and down through the bottom line. We can start with a short rapid implementation planning workshop to validate, discover, level-set, educate, and start your transformation effort on the right foot. Or we can use ITIL continuous improvement approach as part of supporting your operations. Read more about our Services on how we can design change with you or augment your current architecture, management, and communication staffing needs.

Address gaps early on. Buy back the risk.  

  • Get the right definition and design for embracing the right innovation and disruption concepts.
  • Coordinate and integrate your change to mediate and anticipate risks and challenges. 
  • Recover from current project design and management issues. 
  • Showcase and engage your community with your new or changed solution the way it deserves. 
  • Bring on someone that can help you with this transformation lifecycle

Our Services:

  • Buy-Back Risk of your transformation failing
  • Improve transformation requirements and concepts
  • Set path for most successful project implementation
  • Focus on Information Lifecycle challenges
  • Address Solutions for Disruptions in tech, business, and cultural shifts
  • Increase the likelihood of achieving your metrics and goals
  • Help accelerate time-to-market, 
  • Increase quality and relevance of your change effort.
  • Can include training and workshop to transition approaches to keep focus on continuous improvement
  • Tell the world your transformation story!

If this story below is you, these are services you need

Information Technology used to be hidden in your organization. Likely for Financials and other enterprise resource management or MIS. Ran as a cost-center under the CFO or COO.  Now its core to your business. Workforce costs are being replaced on the delivery or customer service ends by internet provided capabilities. Sales force automation, marketing campaigning, devices, storefronts, support desks, mission critical services – you name it.

Moreso, Now, data is an asset and your business is done online or through B2B information exchange. Its in the boardroom to the factory floor to the customer interface. You need to manage the information supply chain, use for management decisions, analytics, and in many cases your business is completely reliant on information and technology as your service. 

So you invest capital funds or operation funds deferrals in projects, development, infrastructure, contracts, etc.. in hopes of gaining that competitive edge or cost savings. This introduces new ways of doing business. And Change. Which of course, no one likes change except the change visionary.

The canary in the cave signals start to come in. The project the costs keep creeping up. Requirements weren`t there. Traditional cost-center procurement and development models were used to bid or build. You created a business case, but most of the time its ignored. A plan is used as the law, instead of the guide, and was wrong as business agility and the technology offerings changed before you even started. And an architecture or operating concept is either non-existent, incomplete, or build on old patterns.

As a result, the outcomes are not there, and delays, over-runs, re-designs are bringing forward nightmare scenarios. It gets risky. Before you know it, project costs are beyond up, a new technology is out, outcomes are missed and you and your stakeholders and stockholders are very skeptical. Worse yet, public relations and internal chatter is causing a culture of loss confidence which may leak public forcing an premature launch.

Something has to give.

You are at risk of joining the statistic that only 25% of IT projects succeed, 25% fail, and rest are partial wins/losses (Source: KPMG). 

This is where we come in – either before the nightmare occurs, or in the midst. We can operate as a project team, embedded consultants, or SWAT team.

How Understanding Complexity may help you change the game

In Data and IT, there are various levels and classes of complexity which our design methods need to adapt Choosing our methods for consulting in design, architecture, and strategic consulting need to understand the environments. For instance, Enterprise Architecture came of age during the heyday of MIS in the 1980s as standalone applications on mainframes […]

Remembering Henry Wang

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edited by
Matt Tricomi

Henry Wang

Technology Architect Senior Consultant 

With great sorrow we pass on that our friend and colleague, Henry Wang, on November 8, 2014 passed losing his battle with Leukemia. Henry impacted many of us at Xentity, teaching us values, leadership, and impact.

In 1999, he was my director and mentor working on projects for Sapient Corporation from United Airlines, Star Alliance, Navigant International and more. He helped me grow my architecture skills on communication, patterns, capacity planning, issues triage, deducing client needs into concepts, and many more. More so, he taught principles of values, ethics, and leadership.  One of the great premises Henry provided was “to get to the value of what someone needs, think one level higher than you thought you needed, and you may get it.”

We traveled weekly together back and forth between Boston and Chicago, Boston and Denver, Denver and Memphis, and beyond, for months. He provided valuable knowledge, and over time, would reciprocate the same. Henry and I nearly perished on September 11, 2001, but hours and a day before respectively, the UA 175 Boston to LA flight plans were changed a day due to pushing a meeting. After conversations with him, family, and very few others, two weeks later, Xentity was founded after discussions with many folk, including Henry’s guidance, about making impact.

Later in 2002, Henry joined Xentity’s first project in travel sector as an independent consultant himself. From that, a mutual partner saw his talent, and he became the CIO at OneTravel. We kept in close touch over the years, seeing his kids grow, seeing my family grow, discussing business but even when we caught up in Texas, Boston, or recently over gchats while he was in the hospital, our discussions on transformation, life, family, faith, leadership, and more carried on like we still were traveling together.

Those times will be missed by us, and his family.

-mt

 

 

How to reduce time while increasing impact for complex project analysis

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Business Leaders… You are asked to lead your organization in becoming more flexible, driving down cost, reducing cycle time, and improving services to citizens across the board. In short, you are asked to do much more with way less. These are some specific Agency Performance Objectives:

  • Process Simplification
  • Standardized Procedures
  • Consolidated and Streamlined Bureau Processes, Data, Systems, Technology
  • Value-Enhanced Processes that eliminate unnecessary burden on the Citizen
  • Collaborative solutions that encourage Partnerships
  • Integrated architecture processes that facilitate knowledge transfer and reuse between business, data, application, and technology components

Prove the value through analysis to integrate pilot efforts into your broader program evolution. Prove the efficiencies, quality, and scalability sought can work – and under what factors, budget implementation, workforce impacts, data maturity, and infrastructure changes. Making sure that you can see a clear line of sight between your stakeholders goals, product and service portfolio, your concept of operations, and impacts to your resources – partnerships, data, workforce, and IT.

Our Rapid Design and Analysis Services approach can help you meet these objectives. We can support existing operations, projects, new projects, or new strategies.

Which does your organization need to focus upon for its modernization efforts?

 Read more about our Our Change Services Concepts

Sample Rapid Design Services

  • Agile Project Initiation Planning Support
  • Business Strategy Development
  • Business Process Analysis
  • Capabilities Assessment
  • Project Risk Assessment
  • Business Transition Planning
  • Business Solution Design
  • Data and Information Design
  • Business Modernization Blueprint and Implementation
  • Custom Lab Services

These types of tactical or strategic analysis or project implementation engagements should be targeted to have recommendations, transition plan, and scoped budget accepted at executive sponsor level within 3 to 6 months.

Agile Project Initiation Planning Support:

Your project plan has received approval yet you lack qualified or trained personnel to begin the implementation tasks.

The Project Initiation Support Service will assist you in forming your Core Implementation Team as well as in developing the project plan, project charter, communication strategy, funding strategy, and risk management plan.

Let us help you help you get your change effort started or back on track with our two-day workshop. This effort will be a rapid implementation planning effort that will seek to get momentum for moving forward. The workshop approach focuses on gaining consensus across your team, get the common vision, high-level, concept of operations, and priorities and dependencies for key requirements and milestones.

The effort usually requires a few weeks of preparation with the sponsor and reachback to your team, a two-day very rapid and intense workshop effort with your team, and ends with an action plan and all workshop deliverables polished after real-time capturing. The goal of the workshop, whether strategic, tactical, or technical in scope, will be to build a roadmap for the future to establish a clear “line of sight” from executive to users through costs, development, and support for your change effort. MBT:7, 10b

Business Strategy Development

Your organization needs to reevaluate its strategic direction due to changes in technology, policy, or regulations. Globalization requires that you better connect with your customers. Federal mandates require that you more effectively measure how well your organization is performing.

The Business Strategy Development Service will analyze your existing customer community and determine the exact needs and wants of that community. This service helps to bring clarity to goals and objectives, lays out an approach to reach those goals and objectives, and identifies corresponding performance objectives. Your strategy includes steps to be taken to reach your desired outcomes. MBT:1, 2, 7, 12

Business Process Analysis

Your organization has a clear mission and understands the needs of its customers, but you feel that it isn’t able to operate as efficiently as possible. Your staff is stretched too thin or is slipping in the delivery of services to your customers. Another symptom could be that benchmarking indicates that your process may be too costly.

The Business Process Analysis Service will assess how well your organization is performing by evaluating the products and services you are providing to your customers. It identifies the gaps between your organization’s objectives and your products and services, business mandates, and the needs of your customers. Once products and services are well defined, this service analyzes your business processes to determine cost factors and evaluate overall efficiency and value. Ultimately, the service provides a proposed core process that includes industry best practices as well as enhancements that result from process model simulations. It also provides guidance for implementing the needed and approved changes so that you can actually see the benefits of the analysis. MBT:1, 2, 3, 8

Capabilities Assessment

You would like an objective assessment of your organization’s existing business climate, including an assessment of current leadership, staff, organizational structure, information, and/or existing technology solutions.        

The Capabilities Assessment Service will analyze the skills and capabilities of your staff in relation to your mission requirements. The service will also analyze the leadership and current organizational structure in relation to your mission requirements as well as the specific needs of your staff. Once the existing business climate has been assessed, this service will analyze the existing information availability and exchanges as well as the technologies and applications that you are currently using to meet your mission. Overall, this service is designed to assess your operational capacity to meet customer demands. MBT:1, 2, 3, 4

Project Risk Assessment

An existing project of yours has been challenging with respect to technology, management, and/or funding. Unknown risks continue to emerge, forcing the management team to be reactive rather than proactive. This has resulted in senior management concerns that the project is at risk.

The Project Risk Assessment Service will identify and document overall risks by looking at all facets of your project. The service will document these risks and develop mitigation strategies and provide guidance to eliminate or accommodate the risks. MBT:2, 3, 4, 7

Business Transition Planning

Your organization is faced with a large-scale change either in leadership, vision, or a new technology implementation that will impact the way you do business. You know that this large-scale change will affect your people, processes, and organizational structure but you need help planning for that change.    

The Business Transition Planning Service will analyze the major changes that your business organization is facing, and how those changes will impact your strategy, processes, people, and/or technology resources. Since most major change events will actually impact many facets of your business, this service will take a robust and broad look at all areas that will most likely be impacted by the change. This service is focused on equipping you with a strategy that accomplishes a phased implementation of change components resulting in a pre-determined future state. MBT:1, 2, 3, 4, 7

Business Solution Design

Your organization has a clear challenge in performing tasks related to one of your mission areas. You feel that your organization would benefit from an automated solution (new system) to meet this mission challenge. 

The Business Solution Design Service is focused on a specific need or problem within your business organization. Specifically, it will analyze those aspects of the business that contribute to the problem. Additionally, it will analyze scenario-based alternatives that will simulate the problem with the use of technology. The service will define required technology components based on needed business features. MBT:1, 2, 3, 4, 7, 10a, 11

Data and Information Design

You feel that your organization could be more effective in sharing internal information, or in sharing data with other organizations. You know that the data you need is out there, but your organization can’t seem to find it, get it organized, or use it.    

The Data and Information Design Service will analyze your current and future data needs, determine whether the required data should be independently gathered and stored, and will assist in defining the steps to implement any required data-sharing relationships. This service is focused on producing actionable recommendations to improve the way data flows within and between DOI business organizations. MBT:1, 7, 9

Business Modernization Blueprint and Implementation

Your organization needs a make-over starting from a thorough customer analysis, thinking through the organization’s strategy and processes, understanding information needs, and then recommending the right technology solutions for the future.      

The Business Modernization Blueprint and Implementation Service is the most robust and thorough analysis service provided by the lab. This service begins with detailed customer analysis and extends into developing new goals and objectives for the business. The service then takes a closer look at the products and services for the business, followed by an analysis of needed and existing processes, skills, and technology solutions. This service provides guidance for the development of a Modernization Blueprint and its implementation. MBT:all steps

Custom Design Services

Your transformation support needs are cross-cutting, complex, and requires more combinations of discrete intermediate staffing support, and definition will come over time.